Warranty and Service Centre

All of our watches are sold with a world-wide manufacturer’s warranty to the original consumer for a period of two (2) years from the date of purchase*. Please keep proof of purchase as you will need this when sending in your watch for a warranty repair or service. 

Our Service Centre contact details are listed below, please contact the service centre directly before sending any product to them for repair under warranty:

Mistal Time
Broseley House
116a Bradshawgate

01942 260915 or 01942 260 683


* The warranty does not include wear or alterations to the case, strap, bracelet and crystal (lens), as well as water damaged unless marked water-resistant. The battery in a quartz watch is inserted into the watch at origin and may not last the length of warranty and therefore is not covered by the warranty. The warranty is void if the watch has been damaged by accident, negligence, unauthorised service or other factors not due to defects in material and workmanship.