Delivery and Returns

 

Free UK Delivery

All orders from Mainspring Boutique will be delivered in the UK free of charge and will be sent on a next working day service (subject to stock) if the order is placed before 1PM Monday to Friday.

Delivery Outside the UK

Mainspring Boutique currently delivers to the below regions and FREE Shipping is offered for orders above £149 where indicated:

Europe (excluding Greece) - Free Shipping above £150
United States and Canada - Free Shipping above £150
Australia and New Zealand
Hong Kong
Israel 

If you do not see your region above, please contact us for a bespoke shipping quote.

Deliveries to Ireland and the rest of Europe will take 3-5 working days to arrive.

Deliveries to the Europe and the Rest of the World will take up to 3-10 days to arrive.

Import Taxes/Duties

Orders to the EU UNDER £135 include EU tax and no charges will be incurred at import. Orders over £135 will incur import charges.

Customers in the USA will not be charged any taxes/duties on import for orders below $800 USD.

Customers from Europe (over £135) and the Rest of the World will be charged the same price as UK customers for your purchase but this price will exclude UK VAT. This price is also non-inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer. If items are returned to us uncleared, re-importation and shipping costs will be debited from any refund due. 

Mainspring Boutique is not responsible for any delays caused by the customs clearance process.

Mainspring Boutique Returns Policy

As well as complying with distance selling regulations, if for any reason you are unhappy with your purchase you can return the watch or jewellery to us within 28 days for your choice of exchange, full refund or a credit note. Unfortunately, due to hygiene reasons, earrings are non-returnable*.

Any item returned to Mainspring Boutique must be unworn and in an original and resalable condition with any tamper-evident label still attached. Items must be returned with packaging supplied with the purchase.

To return an item, log-in to your account at mainspringboutique.com and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your order number with your return, stating if you would like a refund, credit or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Mainspring Boutique cannot take responsibility for return items damaged or lost in transit.

Please send your returns to the postal address below:

IBEX Fulfilment
Hearder Court
Beechwood Way
Plymouth
PL7 5HH

Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.

If you have any questions about our returns policy, please get in touch with the Mainspring Boutique customer service team on 0845 680 0857 or info@mainspringboutique.com.

*your statutory rights are not affected


CUSTOMER SERVICE

Our customer service line will operate normal hours during the run up to Christmas 9:00am – 17:30pm (Monday to Friday).

Please contact our customer service team if you have any questions at all with regards to your order.




FREE UK Next Day Shipping

And Free Shipping over £150 to Europe and the USA

Secure payment

Pay using debit/credit card, Apply Pay and PayPal

Two-Year Manufacturers Warranty

Service centres in the UK, US and Asia